HIGHLIGHTS

Read more

Sign up for our e-newsletter

Read more

Latest labor market information

Avoid Making Bad Hires - Behavioral Interviewing Assistance Available

October 30, 2015

October 2015 Regional Workforce News


 

Enhance Hiring Practices
Fulfilling Demand
WorkSource Teaches Behavioral Interviewing Techniques for Business
 
The hiring process can be challenging, especially if it culminates in not 
selecting the best person for the job. Hiring managers face the difficult task of identifying and evaluating candidates' skills effectively enough to predict success on the job. Traditional interview methods have been shown to be ineffective; however Behavioral Interviewing offers an alternative approach.
 
WorkSource offers a workshop for local businesses interested in improving their applicant interviewing skills.  The three-hour workshop teaches the Behavioral Interviewing methodology, as developed by Dr. Paul Green.  Jack Kaplan, Career Pathway Navigator with WorkSource Spokane, worked with Dr. Green in an extended train-the-trainer program to hone his skills. For nearly 30 years since then, Kaplan has been teaching these workshops in the public and private sectors. Kaplan conducts the seminar on a periodic basis at WorkSource, but will also travel to train groups of interviewers on-site at no cost.  In the past four years, he has trained hundreds of hiring managers in Spokane, and has received high praise for the effectiveness of the methodologies taught in the workshop.
 
For more information about the Behavioral Interviewing method and workshops, contact Jack Kaplan at jkaplan@esd.wa.gov
Progressive Business Focus
Skils'Kin Experiences their Best Hires Ever

Jack Kaplan, Career Pathway Navigator with WorkSource Spokane, was invited to teach Behavioral Interviewing techniques to the hiring managers of Skils'kin, a northwest regional non-profit organization that helps empower people with disabilities to find and retain employment. For many organizations, finding people who believe in the organization's mission and make a good cultural fit is a key factor to retaining effective employees. Skils'kin was experiencing higher than desired employee turnover rates and wondered if their interviewing practices were as effective as possible at making the right hires.

Kaplan's Behavioral Interviewing class taught Skils'kin the importance of asking open-ended questions in an interview, which gives deeper insight into a candidate's demeanor, and how they might react to common situations and solve problems. "By really listening to those stories and how the interviewee tells those stories, we were able to ascertain if this person was a cultural fit as well as a skill fit for the organization," said Julie Orchard, Skils'kin Director of Administration. "This came at a time of change at Skils'kin, and I feel the hiring managers were able to come away with learnings that helped them make better hiring decisions that curbed turnover and helped turn the cultural tide."
 
To request information about Kaplan's Behavioral Interviewing workshops, email him at jkaplan@esd.wa.gov

 


<< All News    << Back to Newsletters

HIGHLIGHTS

Read more

Sign up for our e-newsletter

Read more

Latest labor market information